Returns and exchanges must be made within 30 days of purchase. Any item to be
considered for return or exchange must be in original packing, never used and 100%
resalable. All accessories (straps, buckles, rain covers, etc) must also accompany the
product. Any return must be pre-authorized by Pakit Rak by contacting us and receiving a Returns Authorization number that must appear on the outside of the box. Items sent without a return authorization number can be refused and sent back at the senders expense. Approved refunds are only issued if item was bought directly from Pakit Rak and meets the guidelines stated above. A 10% restocking fee per item will be applied on all returned items. You are responsible for all inbound shipping charges on any item sent to us for exchange or return. Approved replacements will be shipped back via Fed-Ex ground free of charge within the USA.